Help for every surveillance order

Sign in to the Customer Portal to view order status, shipment updates, and account history.

If your order has not yet shipped, contact support as soon as possible with your order number and requested change.

Check the latest tracking update in your portal first. If the delivery window has passed, contact our support team for assistance.

Use the support form below or contact us with your order number, product details, and a clear description of the issue.

Please include your order number, product model, serial number if available, and any photos or notes that help explain the fault.

Warranty cover depends on the product and issue. Contact support and we will confirm the next steps for your item.

Product manuals, firmware, and related files are available through the Customer Portal for eligible purchases.

Make sure you are signed in with the account used for your purchase. If access is still unavailable, contact support for help.

If you need help with installation or product setup, send us your product details and we will guide you to the right resource.